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MSP & MSSP & IT Industry Notes for March 3rd, 2024

 

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March 3rd, 2024

Arcoa Group

Why partnering with ARCOA makes sense
Electronics Recycling is an important and profitable part of the IT asset lifecycle, but it can be overwhelming with all you already do, varying state regulations, and the limited resources at hand. That’s where ARCOA comes in. When you partner with ARCOA, you get all the benefits of a big company without any of the capital investment. We’ve been doing this since 1989 and have the expertise, certifications, and nationwide resources to get the most for all your clients’ retired IT assets. Plus, positioning your clients as environmental stewards not only elevates their appeal to consumers, it meets government requirements and avoids fines.

What partnering with ARCOA looks like
Our role is to make it easy for you to bring more value to your clients. We work with you to help stretch your clients’ IT budget by reducing the total cost of ownership of their electronics. We’re experts at identifying and implementing the solutions your clients need for the end-of-use re-marketing, recovery, and recycling of their technology assets. The sooner you involve ARCOA, the sooner you and your client.

Partners Plus Expands Its Managed IT Services With A New Office In Middletown, DE

  • Partners Plus, a provider of Managed IT services, has opened a new office in Middletown, DE.
  • aims to bridge technological gaps by offering services like cybersecurity measures, cloud computing, and comprehensive IT support
  • new office signifies a strategic move to bring IT support and services closer to local enterprises

Kyndryl named a Leader in IDC MarketScape for Worldwide Managed Public Cloud Services 2023

  • named a Leader in the IDC MarketScape: Worldwide Managed Public Cloud Services 2023 Vendor Assessment
  • report evaluated 18 managed service providers focusing on digitally modernizing businesses and driving growth
  • Kyndryl exceeded market standards by offering hybrid cloud solutions, FinOps, SRE, deploying various software technologies, and establishing partnerships with major public cloud providers

BCA IT, Inc. Distinguished as a Leader on CRN's Elite 150 Managed Service Providers List

  • included in CRN's Elite 150 category of the 2024 MSP 500 list, showcasing excellence in IT and cybersecurity solutions
  • CRN identifies top North American MSPs with innovative approaches to managed services, highlighting large, data-focused MSPs excelling in on-premises and off-premises services
  • BCA IT, Inc. offers IT network services including managed IT, cybersecurity, and cloud computing
  • Kenneth Henao, President of BCA IT Inc., expresses gratitude for the team's achievement, emphasizing dedication to high-quality services and solutions

Ricoh becoming a digital services firm, seeking "Fulfillment through Work"

  • transitions from a premium manufacturer of office equipment to an integrated digital service provider, adapting to the changing workplace landscape
  • focuses on IT services, business process automation, and communication services to enhance productivity and creativity in the workplace
  • Akira Oyama emphasizes digital solutions' role in addressing modern business challenges, especially during the COVID-19 era
  • Serving diverse customers, Ricoh tailors solutions for SMBs facing labor shortages and digital disparities
  • Prioritizing software and cloud tech, Ricoh aims for continuous improvement

Eric Sugar, President at ProServeIT - AI-Tech Interview

  • Recent interview reported on ai-techpark.com
  • Eric Sugar, President at ProServeIT, guides clients in leveraging technology for business growth
  • Assumes all users and devices are untrustworthy until verified, emphasizing strict identity verification and network segmentation
  • Organizations must implement strict access controls regardless of location to mitigate cybersecurity risks effectively

Fulcrum IT Partners Prioritizes Business Resilience, Partners with SPECTRA to Introduce ...

  • introduces SPECTRA, offering Cyber Risk Management Solutions and Warranties to Private and Public Sectors
  • Kelly Carter stresses the importance of cyber risk management and customer confidence
  • Fulcrum's solutions debut in the UK under the TIEVA MSP brand, offering assurance to business leaders
  • Fulcrum's solutions include cash refunds and payments up to $1,000,000 for impacted services

Cybersecurity Notes

  • CrowdStrike Security reports a 312% increase in use of remote monitoring and management tools by adversaries in 2023
    • Malware-free hacking attacks are up 75% YoY
    • 75% increase in cloud storage intrusions
  • UVM Health Network in Burlington, Vermont admitted that the total cost of a ransomware attack was $65 million.
  • Green Ridge Behavioral Health of Maryland agreed to pay $40,000 to settle allegations of negligence after a ransomware attack exposed PHI of 14,000 patients
  • American Vision Partners, headquartered in Arizona, notified 2.4 million patients that their PHI was exposed after cyber attack
  • The FBI announced it has shut down 14,000 email accounts that are apparently linked to LockBit ransomware group.
  • Lexington Medical Center of West Columbia, South Carolina notified an unknown number of patients that their PHI was exposed after email phishing attack.
  • Vyacheslav Punchukov, a Russian hacker, was arrested when he was on vacation in Switzerland, and was extradited to the U.S., and faces up to 20 years in prison for his crimes.
  • Arctic Wolf Security published report:
  • Wyze Home Security notified its customers that a “glitch” in its home security cameras allows users to catch glimpses inside strangers’ homes
  • Change Healthcare, a prescription processor and a division of United Healthcare Insurance, notified an unknown number of customers and patients that their PHI may have been exposed after cyber attack.
  • AT&T had many of its smartphone cell service customers impacted this past Thursday by a service outage

Fortra Brings Managed Extended Detection and Response (XDR) to Market

  • introduces Fortra Extended Detection and Response (XDR), a managed service solution for comprehensive security coverage
  • XDR combines advanced technology with security experts for tailored security outcomes
  • XDR enables automated response actions and host isolation for enhanced security strategy efficiency
  • XDR combines advanced technology with security experts for tailored security outcomes

Syncro Announces Seasoned MSP Leader Michael George as CEO

  • appoints Michael George as CEO to drive innovation and growth for its MSP platform
  • Syncro is a Seattle-based B2B SaaS company offering an all-in-one PSA and RMM platform for MSPs
  • Michael George, with extensive technology leadership experience, will lead Syncro's growth
  • George, former CEO of Continuum, drove significant growth in the managed IT services industry

NetGain Technologies Recognized as Top Managed Service Provider on CRN's MSP 500 List

  • recognized as a top Managed Service Provider on CRN's MSP 500 List
  • acknowledged for its excellence in managed services by CRN, a prominent media brand
  • CRN's MSP 500 List signifies NetGain Technologies' commitment to providing top-tier managed services
  • CRN's MSP 500 List identifies leading managed service providers who demonstrate excellence in delivering managed IT services to clients

Lock in on Cyber Security with ARCOA

  • IT Asset Disposition (ITAD): Manages the secure disposition of end-of-life IT equipment
  • Data Destruction: Ensures sensitive data is completely erased from devices before disposal
  • Asset Remarketing: Resells refurbished IT assets to maximize value recovery
  • Recycling Services: Provides environmentally responsible recycling of electronics
  • Compliance & Reporting: Offers documentation and reporting to meet regulatory standards
  • Secure Logistics: Handles the safe transport of IT assets throughout the disposal process

KEENON Robotics and Konica Minolta Business Solutions (HK) Ltd. Join Hands to Introduce Advanced Service Robotics in Hong Kong and Macau

  • KEENON Robotics partners with Konica Minolta Business Solutions (HK) Ltd. to introduce service robots in Hong Kong and Macau, including the DINERBOT T10
  • Konica Minolta becomes the exclusive distributor for KEENON's indoor delivery robots, addressing automation needs across industries
  • partnership expands KEENON's reach, bringing cutting-edge robotics to enhance customer experiences
  • DINERBOT T10 offers efficiency with a large-capacity tray, motion control, and customizable head accessories

Konica Minolta Recognized on CRN’s 2024 MSP 500 List

  • listed on CRN's MSP 500 list in the MSP Elite 150 category for 2024, marking its ninth inclusion
  • list acknowledges the crucial role of MSPs in supporting businesses through managed services, optimizing IT solutions, and enhancing ROI
  • Konica Minolta offers IT services, including network design, helpdesk support, and IT security, tailored to meet diverse business needs
  • MSP 500 list showcases service providers driving growth and innovation in the industry, enabling businesses to optimize IT budgets and focus on core objectives

Xerox to deploy Verizon Network as a Service Solutions framework for IT modernization

  • Accelerates Xerox's Reinvention through Verizon's NaaS Solutions framework
  • Verizon Business aims to empower customers in the digital age with flexibility and scalability
  • Xerox's Focus: Simplifying systems for enterprise-wide efficiency and scalability, with Verizon's NaaS as global network infrastructure
  • Subscription Model: Enables strategic resource allocation without substantial upfront investments, driving Xerox's network transformation

Upland Software reports quarterly earnings

  • Total revenue down 8% to $72.2 million
  • Subscription and support revenue down 8% to $68.2 million
  • GAAP net loss was $16 million
  • (provider of solutions such as; Interfax, FileBound ECM, PlanetPress, etc.)

Equipment leasing in January

  • Report published by Equipment Leasing and Finance Association
  • Companies borrowed 6% more to finance equipment investments YoY
  • Signed up for new loans, leases and lines of credit worth $9.3 billion, down 26%
  • Credit approvals = 76%

CrowdStrike and Ignition Technology Partner to Address UK Market Cybersecurity Demand

  • partners with Ignition Technology as a strategic distribution partner in the UK to increase availability of the CrowdStrike XDR Falcon platform
  • Ignition Technology's SaaS cybersecurity focus and market-leading partner network complement CrowdStrike's industry-leading Falcon platform to address growing cybersecurity demand in the UK

Radware Drives New Revenue Streams for Managed Security Service Providers

  • Offers MSSPs flexible options to extend managed security services, driving new revenue streams and business growth
  • can rebrand and resell Radware's Cloud DDoS Protection and Cloud Application Protection Services to defend against cyber threats
  • providers like US Signal are leveraging Radware's program to enhance cyber defense portfolios and customer experiences
  • security solutions use AI algorithms to protect user experiences while reducing false positives

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