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MSP & MSSP & IT Industry Notes for March 24th, 2024

 

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March 24th, 2024

Arcoa Group

Why partnering with ARCOA makes sense
Electronics Recycling is an important and profitable part of the IT asset lifecycle, but it can be overwhelming with all you already do, varying state regulations, and the limited resources at hand. That’s where ARCOA comes in. When you partner with ARCOA, you get all the benefits of a big company without any of the capital investment. We’ve been doing this since 1989 and have the expertise, certifications, and nationwide resources to get the most for all your clients’ retired IT assets. Plus, positioning your clients as environmental stewards not only elevates their appeal to consumers, it meets government requirements and avoids fines.

What partnering with ARCOA looks like
Our role is to make it easy for you to bring more value to your clients. We work with you to help stretch your clients’ IT budget by reducing the total cost of ownership of their electronics. We’re experts at identifying and implementing the solutions your clients need for the end-of-use re-marketing, recovery, and recycling of their technology assets. The sooner you involve ARCOA, the sooner you and your client.

Chief Product Officer at Stibo Systems, Neda Nia - AITech Interview

  • Neda Nia, Stibo Systems' Chief Product Officer, discusses pivotal moments from her career and the company's mission of "better data, better business, better world."
  • Stibo specializes in managing various data domains, including product, location, supplier, and sustainability data, to empower businesses in making informed decisions.
  • Multi-domain master data management (MDM) plays a crucial role in addressing sustainability challenges by ensuring data accuracy and transparency.
  • Stibo Systems' solutions help businesses scale, drive efficiency, and meet sustainability goals.
  • company is committed to sustainability and ESG goals, reflected in its culture and actions, such as planting a tree for every new customer and employee.

Navigating the Mirage: Deepfakes and the Quest for Authenticity in a Digital World

  • Deepfakes fabricate videos of candidates, potentially swaying public opinion. The case of Ukrainian President Zelensky conceding to Russia highlights the disruption.
  • Employees are susceptible to deepfake attacks, risking sensitive information compromise. Advanced AI-driven security detects anomalies in behavior and access patterns.
  • While AI powers deepfakes, it aids cybersecurity by detecting vulnerabilities and implementing countermeasures. AI identifies potential deepfake content preemptively, bridging the cybersecurity skills gap.
  • To combat deepfakes effectively:
  • Legal frameworks targeting deepfake creation and distribution, along with international cooperation and ethical AI guidelines, are crucial. Media authentication frameworks and awareness campaigns empower individuals to discern real from synthetic content.
  • Companies prioritize AI-driven cybersecurity to safeguard against deepfake threats. Proactive measures, like real-time breach detection and centralized understanding of the organization's baseline, maintain integrity and security.

ECI Software Solutions Announces New Alliance with Pros Elite Group to Elevate Business Analytics Capabilities in the Office Technology Industry

  • ECI and Pros Elite collaborate to offer SMBs using e-automate® enhanced analytical capabilities through the PIVOT platform
  • PIVOT enables businesses to analyze data from e-automate® to identify growth and profitability opportunities
  • PIVOT monitors benchmarks specific to office technology companies, streamlining performance improvements
  • DEX Imaging are already benefiting from PIVOT, improving service and financial performance
  • e-automate® by ECI supports critical business processes, providing real-time visibility across various operations
  • alliance aims to empower SMBs to remain competitive and achieve growth goals in a dynamic market
  • Customers can securely share e-automate® data with PIVOT for comprehensive business analysis

With Print-Heavy Portfolio, Xerox Navigates Turbulent Waters

  • Reported on Gurufocus.com
  • Xerox's heavy reliance on the print segment poses substantial risks amid a mature and competitive industry facing secular decline
  • Despite efforts to diversify into managed services and IT offerings, the core printer business continues to face headwinds, exacerbated by the shift toward remote work setups and supply challenges
  • While contractual post-sale revenues have somewhat offset larger revenue declines, their diminishing nature leaves the company vulnerable in the long term

Cybersecurity Notes

  • University of California San Diego Health notified an unknown number of patients that their PHI was exposed after two email phishing attacks.
  • Stanford University of California, which also operates healthcare facilities, notified 27,000 individuals that their info was exposed after cyber attack.
  • University of Texas Southwestern Medical Center of Dallas, TX notified 2,094 patients that their PHI was exposed after cyber attack.
  • Stewart-Webster Hospital of Richland, Georgia most likely will be hit by a negligence HIPAA lawsuit after boxes of paper medical records were found discarded on the front lawn of the facility.
  • Department of Developmental Services in Waltham, Massachusetts notified an unknown number of patients that their PHI was exposed after paper medical records were left on the property.
  • Jewish Home Lifecare of New York notified 501 patients that their PHI was exposed after cyber attack.
  • Lake of the Woods County Social Services of Minnesota notified 537 patients that their PHI was exposed after cyber attack.
  • Littleton Regional Healthcare of New Hampshire notified 12,614 patients that their PHI was exposed after email phishing attack.
  • Rebound Orthopedics & Neurosurgery of Vancouver, WA notified an unknown number of patients that their PHI was exposed after cyber attack.
  • CCM Health of Montevideo, MN notified 29,182 patients that their PHI was exposed after cyber attack.
  • University of Tennessee Health Science Center Physicians and Hospitals notified an unknown of patients that their PHI was exposed after cyber attack.
  • Orsini Pharmaceutical Services in Illinois notified 1,433 patients that their PHI was exposed after email phishing attack.
  • MarineMax of Florida notified an unknown number of customers that their info was exposed after cyber attack.
  • KMJ Health Solutions of Michigan notified 2,191 patients that their PHI was exposed after cyber attack
  • Texas Health and Human Services Commission notified 3,392 patients that their PHI was exposed after being stolen by employee.

Scanner sales to grow

  • Report published by Allied Market Research
  • Desktop scanner market to grow to $8.7 billion by 2032
  • CAGR (cumulative annual growth rate) of 5.7%

Lock in on Cyber Security with ARCOA

  • IT Asset Disposition (ITAD): Manages the secure disposition of end-of-life IT equipment
  • Data Destruction: Ensures sensitive data is completely erased from devices before disposal
  • Asset Remarketing: Resells refurbished IT assets to maximize value recovery
  • Recycling Services: Provides environmentally responsible recycling of electronics
  • Compliance & Reporting: Offers documentation and reporting to meet regulatory standards
  • Secure Logistics: Handles the safe transport of IT assets throughout the disposal process

Managed Print Services revenue growth

  • Research published by Maximize Market Research
  • Managed print service market expected to reach $94.33 billion by 2029
  • CAGR (cumulative annual growth rate) of 9.81%

Large format inkjet print sales growth

  • Research published by MarketsandMarkets
  • Large format color inkjet printer market expected to pass $10.4 billion in sales by 2028
  • CAGR (cumulative annual growth rate) of 5%
  • Driven by increasing need by applications in retail and interior design

Insight Named NVIDIA's 2024 Americas Software Partner of the Year

  • Insight Enterprises awarded 2024 NVIDIA Partner Network (NPN) Americas Software Partner of the Year
  • Recognized for exceptional work in assisting clients integrate AI into their business
  • Elite NPN member, integrating NVIDIA AI into deep learning solutions for competitive advantage
  • Offers AI Proof of Concept process through in-house Research & Innovation Hubs
  • Holds NPN competencies in Compute, Networking, NVIDIA DGX AI Compute Systems, and NVIDIA AI
  • Insight helps clients accelerate machine learning operations and automate AI workloads in enterprise applications
  • NPN awards honor partners in various competencies and industries, including service delivery, data center networking, public sector, healthcare, and higher education
  • Insight Enterprises, Inc. is a global Fortune 500 Solutions Integrator specializing in IT transformation
  • Offers services in cloud, data, AI, cybersecurity, and intelligent edge

TPx's New Virtual Compliance Officer Solution Helps Companies Maintain Defensibility ...

  • launches Virtual Compliance Officer solution as part of Security Advisory Services
  • Aimed at helping companies manage information security compliance
  • Solution offers comprehensive oversight of compliance and legal standards
  • Reduces the risk of non-compliance with complex and ever-changing regulations
  • Provides data-driven insights for real-time decision-making
  • Budget-friendly offering for small- and mid-sized businesses

DYOPATH Ranked on CRN 2024 MSP 500 List

  • DYOPATH named to CRN's MSP 500 list in the Elite 150 category for 2024
  • CRN's MSP 500 list highlights top Managed Service Providers (MSPs) in North America
  • Recognizes MSPs for enhancing efficiency, simplifying IT solutions, and optimizing ROI
  • DYOPATH selected for its focus on large organizations and strategic partnerships, driving industry innovation

Konica Minolta Brings Enhanced Security and Improved Ease of Use to the Modern Workplace

  • Next generation of Konica Minolta bizhub i-Series MFPs and SFPs announced
  • Enhanced security features address concerns around print infrastructure security
  • New Authentication Attack Detection function blocks unauthorized attempts
  • Improved ease of use with intuitive user interface and expanded paper capacity

Ericsson Federal Technologies Group established in the U.S.

  • Ericsson Federal Technologies Group established in the U.S.
  • Aims to address specific needs of the federal market
  • Provides tailored solutions and services for federal agencies
  • Strengthens Ericsson's presence and commitment to the U.S. market

Microsoft to end print driver support

Reported by Tech Radar magazine

  • Microsoft has stated it will no longer service third-party printer drivers on devices that use Windows OS, including Windows 11
  • Will allow IPP Class Driver and Mopria-compliant print devices
  • Will be supported instead of OEM drivers via Windows Update
  • Printer/MFP manufacturers will not have to provide dedicated drivers
  • Microsoft claims this will improve performance and reliability
  • Mopria certification will be a mandatory requirement for HLK (hardware lab kit)
  • Changes will take place over several years until 2027

M-Files Named Among KMWorld’s 2024 100 Companies That Matter in Knowledge Management

  • M-Files Platform recognized among KMWorld's 100 Companies That Matter in Knowledge Management for 2024
  • Acknowledged for pioneering solutions driving advancements in information management
  • M-Files knowledge work automation platform empowers professionals to focus on core competencies
  • Leveraging automation, machine learning, and AI to transform manual processes and improve efficiency

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