MSP & MSSP & IT Industry Notes for 8/19/2024

Sponsored by

August 19th, 2024

Arcoa Group

Why partnering with ARCOA makes sense
Electronics Recycling is an important and profitable part of the IT asset lifecycle, but it can be overwhelming with all you already do, varying state regulations, and the limited resources at hand. That’s where ARCOA comes in. When you partner with ARCOA, you get all the benefits of a big company without any of the capital investment. We’ve been doing this since 1989 and have the expertise, certifications, and nationwide resources to get the most for all your clients’ retired IT assets. Plus, positioning your clients as environmental stewards not only elevates their appeal to consumers, it meets government requirements and avoids fines.

What partnering with ARCOA looks like
Our role is to make it easy for you to bring more value to your clients. We work with you to help stretch your clients’ IT budget by reducing the total cost of ownership of their electronics. We’re experts at identifying and implementing the solutions your clients need for the end-of-use re-marketing, recovery, and recycling of their technology assets. The sooner you involve ARCOA, the sooner you and your client.

Critical Start Delivers Comprehensive Vulnerability Management Service and .

• Critical Start introduced a Vulnerability Management Service (VMS) and Vulnerability Prioritization to help reduce cyber risk.
• VMS integrates Qualys’ VMDR solution for advanced scanning, monitoring, and reporting.
• Vulnerabilities are prioritized based on threat intelligence, asset criticality, and control gaps.
• Centralized asset inventory and detailed reports highlight security gaps and critical risks.
• service integrates with Critical Start’s platform for comprehensive vulnerability and risk management.

Netsurit Climbs 982 Spots on America's Fastest-Growing Companies List

• Netsurit rose to No. 305 on the 2024 Inc. 5000 list, marking significant growth among America’s fastest-growing private companies.
• company improved by 982 spots on the list, showing rapid revenue growth and business success.
• CEO Orrin Klopper credited the recognition to the dedication of Netsurit’s team, customers, and partners.
• The 2024 Inc. 5000 companies added 874,458 jobs in three years, with top companies averaging 1,637% revenue growth.
• Netsurit is a global leader in IT solutions, offering managed services, cybersecurity, and AI, with headquarters in New York.

Coretelligent Joins Secureworks® Global MSSP Partner Program to Bolster Cyber .

• Joined the Secureworks Global MSSP Partner Program to enhance its cybersecurity offerings.
• Partnership enables Coretelligent to leverage the Secureworks Taegis XDR platform for advanced threat detection, prevention, and response.
• Now offers upgraded real-time threat detection, vulnerability management, AI-driven intelligence, and automated incident response.
• Collaboration addresses cybersecurity talent shortages while offering scalable, enterprise-level protection for organizations of all sizes.

Syncro Announces Commercial Availability of AI-powered Smart Ticket Management

• Introduced its AI-driven Smart Ticket Management system to enhance efficiency for MSPs and IT professionals.
• New solution is integrated within Syncro’s platform, offering automated ticket classification and guided resolutions.
• Smart Search tool uses natural language processing (NLP) to deliver context-aware, relevant ticket searches.
• System streamlines ticket workflows with automated classification, checklists, and linked scripts for quick resolutions.
• Early adopters highlight the solution’s ability to bridge skill gaps and improve resolution times for technicians.

AI Innovation and Sustainable Data Centers: Finding the Perfect Balance

• AI models, especially deep learning, require significant computational power, primarily from GPUs, leading to increased energy consumption in data centers.
• Growing power density demands efficient cooling systems, which can consume as much energy as the computing processes themselves.
• Scaling AI workloads increases resource needs, but inefficiencies like the “Memory Wall” limit optimal utilization, leading to underused, power-hungry GPUs.
• Advanced technologies like computational storage, distributed computing, and CXL memory expansion can help optimize energy use while maintaining performance.
• Data centers must adopt new strategies to reduce energy consumption while supporting the expanding needs of AI and machine learning

How Lakehouse Architecture is Evolving Data Management

• Lakehouses integrate data lakes and data warehouses to manage complex and diverse data, offering improved systems for data management.
• Traditional data warehouses excel at processing structured data but struggle with diverse, unstructured data, leading to the emergence of data lakes.
• Lakehouses merge the scalability and flexibility of data lakes with the performance and control of data warehouses, providing a unified solution.
• Lakehouse architecture simplifies data management by decoupling storage and compute, enhancing scalability and efficiency.

Magna5 Ranks in the Top Third of the Inc. 5000

• ranks No. 1592 on the Inc. 5000 for the second consecutive year.
• Focused on being a trusted IT partner by investing in people, technology, and processes.
• Achieved rapid growth while navigating inflation, rising costs, and hiring issues.
• Offers Managed IT, Cybersecurity, Cloud, and IT Consulting, enhanced by strategic acquisitions.

Lock in on Cyber Security with ARCOA

• IT Asset Disposition (ITAD): Manages the secure disposition of end-of-life IT equipment
• Data Destruction: Ensures sensitive data is completely erased from devices before disposal
• Asset Remarketing: Resells refurbished IT assets to maximize value recovery
• Recycling Services: Provides environmentally responsible recycling of electronics
• Compliance & Reporting: Offers documentation and reporting to meet regulatory standards
• Secure Logistics: Handles the safe transport of IT assets throughout the disposal process

New Charter Technologies Welcomes Dynamic Edge

• Adds Dynamic Edge, enhancing service offerings and market reach.
• Offers 24x7 IT support, cybersecurity, custom app development, and regulatory compliance across multiple industries.
• Joins New Charter to leverage resources and support, aiming to advance growth and service quality.
• Partnership provides access to centralized services, group buying power, and improved recruiting capabilities.

CompassMSP Ranked Among Inc. 5000 2024 Fastest-Growing Private Companies in America

• celebrates its fourth consecutive year on the Inc. 5000 list, affirming its industry leadership.
• The Inc. 5000 honors top independent businesses for their significant growth and contributions.
• Ari Santiago highlights the recognition as a testament to CompassMSP’s commitment to exceptional IT and cybersecurity services.
• Provides managed IT, cybersecurity, cloud solutions, and strategic IT consulting to optimize client technology and mitigate risks.

What’s keeping the enterprise from a paperless future?

• Reported on CIODIVE
• shift to paperless offices accelerated during the pandemic, reducing printed pages by 20% and dropping shipments of printers by 12.8%.
• Remote and hybrid work environments have decreased reliance on physical documents, boosted by digital tools and cloud solutions.
• Healthcare and other industries still rely on printers due to legal requirements, client preferences, and legacy processes.
• Some industries and employees prefer physical documents for security or habit, despite the push for digital workflows.
• Printer manufacturers like HP, Xerox, and Ricoh are adapting by focusing on integrating physical and digital workflows and supporting industries' digital transitions.

Lexmark Named 2024 Global Print Security Leader by Quocirca

• Lexmark is named a leader in print security by Quocirca for the third consecutive year
• Secure by Design approach and the new 9-Series A3 platform are highlighted for their robust security features.
• Launched new Security Services programs across various regions, with plans for further expansion.
• Quocirca praises Lexmark for its refreshed security messaging and strong credentials in print security.

UBEO Business Services Welcomes as Vice President of Strategic Sales Amidst Nationwide Expansion

• Names Peter Bringe as Vice President of Strategic Sales.
• Peter will lead strategic sales initiatives across all regions, driving business objectives and providing leadership for growth.
• With 35 years in the office technology industry, Peter previously served as Chief Customer Officer at Ricoh North America.
• UBEO has expanded from six to over sixty locations and is a top dealer for Ricoh and Canon.

Pharos Cloud Education Edition™ Now Available: Modernize Campus Printing

• Launches Pharos Cloud Education Edition™, a cloud-native platform for campus printing.
• Modernizes print infrastructure, enhances IT efficiency, and improves the printing experience for students and faculty.
• Offers seamless cloud transition, simplified driver management, flexible printing options, cost recovery, and enhanced security.
• Reduces costs, optimizes print environments, and provides actionable insights with comprehensive analytics.

Solimar Systems ReadyPDF and SPDE (Speedy) Version 9.3 Offer Key Functionality and Performance Enhancements

• announces Solimar® Print Director® Enterprise (SPDE) version 9.3.
• Key Enhancements:
  • Improved color accuracy with color profile options for PDF rasterization.
  • PDF/A standard support and validation mode for handling problematic files.
  • Selective rendering of complex PDF pages to improve content support.
  • Supports features for Canon PRISMA and HP Elite controllers.
  • Expanded control over system and application inactivity periods.
  • Options to suppress redundant Windows Event Log messages.
  • Supports Windows Server 2022 and Windows 11.

Blue Alliance Welcomes Total Networks to Managed Service Provider Collective

• Joins Blue Alliance, enhancing its MSP capabilities.
• Total Networks: Known for strategic technology roadmaps, advanced security practices, and client collaboration.
• Access to specialized expertise and national reach.

Thrive Named Top Supplier for Cloud and Managed Services by Telarus

• named Top Supplier for Cloud and Managed Services by Telarus at the Partner Summit 2024.
• Provides IT and cybersecurity outsourcing for mid-sized companies, focusing on tailored services and digital transformation
• Rob Stephenson highlights the honor of being recognized by Telarus and validates Thrive’s approach to leveraging advanced technologies.
• Recent Developments:
  • Added Thrive Incident Response & Remediation and Dark Web Monitoring.
  • Acquired Longleaf Network to expand footprint in the southeastern U.S.

Brother UK Launches Compact Line Up Of Mono Lasers

• HL-L2865DW, MFC-L2960DW, MFC-L2980DW
• Target Audience: Businesses with downsized offices and decentralized workforces
• Compact units with optimized components to reduce overall machine size
  • Weight:
  • HL-L2865DW: 7.1 kg
  • MFC-L2960DW & MFC-L2980DW: 12.4 kg
• Security Features:
  • Industry-standard security features, including firmware encryption and BLI security validation
  • Compliance with PSTI regulations on privacy and data security
  • MFC-L2960DW & MFC-L2980DW: AD and LDAP user authentication
  • MFC-L2980DW: Built-in NFC reader for authorized document printing
• Connectivity & Compatibility:
  • WiFi: 5GHz
  • Connectivity: Ethernet and USB
  • Brother Cloud Solutions Compatibility:
  • Tungsten Automation’s ControlSuite
  • Cloud-based Printix for document workflow authentication, access controls, and activity management
• Managed Print Services (MPS):
  • Available under Brother's MPS agreement
  • MPS Packages:
    • MPS Essential
    • MPS Professional
    • MPS Enterprise
  • Performance:
    • Print Speed: 34 ppm (pages per minute)
    • Paper Capacity: 250-sheet paper tray
    • ADF (MFC Models): 50-sheet ADF with two-sided scanning up to 22.5 ipm (images per minute)
    • Energy Efficiency: Planar Heating Element reduces energy consumption
    • First Page Out Time: Reduced by half compared to predecessor models
  • User Interface:
    • Touchscreen (MFC Models): 8.8 cm color touchscreen
  • Key Benefits:
    • Quiet, compact, and cost-effective design
    • High performance with quality, speed, and connectivity suitable for business use
    • Minimal maintenance required, with a robust and durable design
    • Suitable for businesses adapting to hybrid working environments