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MSP & MSSP & IT Industry Notes for 12/16/2024

 

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December 16th, 2024

Arcoa Group

Why partnering with ARCOA makes sense
Electronics Recycling is an important and profitable part of the IT asset lifecycle, but it can be overwhelming with all you already do, varying state regulations, and the limited resources at hand. That’s where ARCOA comes in. When you partner with ARCOA, you get all the benefits of a big company without any of the capital investment. We’ve been doing this since 1989 and have the expertise, certifications, and nationwide resources to get the most for all your clients’ retired IT assets. Plus, positioning your clients as environmental stewards not only elevates their appeal to consumers, it meets government requirements and avoids fines.

What partnering with ARCOA looks like
Our role is to make it easy for you to bring more value to your clients. We work with you to help stretch your clients’ IT budget by reducing the total cost of ownership of their electronics. We’re experts at identifying and implementing the solutions your clients need for the end-of-use re-marketing, recovery, and recycling of their technology assets. The sooner you involve ARCOA, the sooner you and your client.

PaperCut Unveils Major Update to Print and Scan Management Solution with 24.1 Release

  • WPP Mode support for printing via Mobility Print.
  • Admins can manage client information and deploy print queues more easily.
  • New scan reports and Scan Archiving functionality.
  • Improved sync performance with Global Entitlements Service.
  • Enhanced scan reporting for more efficient archiving.

Managed Service Provider (MSP), Cybernet Evolution Achieves Nearly 100% Client ...

  • Nearly 100% client adoption of password management solutions.
  • Zero-knowledge encryption for enhanced security and client control over data.
  • Cross-platform compatibility supporting desktop, mobile, and tablet devices.
  • Mandatory 1:1 in-person training to ensure high adoption and adherence.
  • Centralized credential management for better collaboration and password security.

Top MSP Standards Group Calls for State Cyber Immunity Legislation to Strengthen

  • Legal protections for businesses using MSPs to manage cybersecurity risks, shielding them from liability.
  • MSPs help businesses reduce risks and comply with standards.
  • Legislation would aid small and medium-sized businesses lacking internal cybersecurity resources.
  • States encouraged to pass laws offering immunity for businesses working with MSPs.
  • Support for compliance with industry standards like MSP Verify to manage cybersecurity risks.

Comcast Business Expands Enterprise Capabilities With Acquisition of U.S. Managed ...

  • acquisition strengthens Comcast Business's capabilities in networking, cloud services, and cybersecurity.
  • Serves 6,600 clients, mostly mid-sized enterprises, expanding Comcast’s reach in this market.
  • Focuses on Network-as-a-Service (NaaS), SD-WAN, and SASE solutions, which align with Comcast's priorities.
  • Acquisition will enhance Comcast's security and cloud offerings.
  • Network solutions will support Comcast in meeting the needs of global enterprises.

Frontline Managed Services, a Global Leader in Managed IT for the Legal Industry, Secures

  • platform helps streamline legal workflows by connecting departments and systems across organizations, providing significant operational efficiencies.
  • ServiceNow platform integrates ITIL best practices to improve productivity and efficiency.
  • Expanded platform supports departments like IT, facilities, management, and reporting.
  • Aims to enhance the operational performance of law firms, improving profitability.
  • Clients can expect increased levels of productivity and smoother operations using this solution.

A Perspective on Leveraging Large Language Models in Sales

  • Large Language Models (LLMs) are transforming sales by enhancing efficiency and strategy:
  • Analyzing customer sentiment to tailor pitches based on emotional tone.
  • Personalizing interactions by recommending products based on customer data.
  • Automating lead generation and scoring high-value leads using predictive analytics.
  • Assisting in sales forecasting by analyzing historical data.
  • Generating consistent sales content like emails and proposals, reducing manual effort.

Rise of Network Observability: A Strategic Technology Enabler

  • Network observability is transforming IT operations by offering deeper insights into complex environments
  • Key points include:
    • Proactive issue identification to prevent major problems.
    • Increased operational efficiency through integrated data insights.
    • Better decision-making with real-time system health data.
    • AI integration to automate problem-solving and predict issues.
    • Supports business agility and innovation by enhancing responsiveness

Lock in on Cyber Security with ARCOA

  • IT Asset Disposition (ITAD): Manages the secure disposition of end-of-life IT equipment
  • Data Destruction: Ensures sensitive data is completely erased from devices before disposal
  • Asset Remarketing: Resells refurbished IT assets to maximize value recovery
  • Recycling Services: Provides environmentally responsible recycling of electronics

Copier Paper Market Forecast: Projected Growth to USD 17.6 Billion by 2033, Driven by Sustainability Trends and Ongoing Demand

  • Copier paper market is projected to reach a value of $17.6 billion by 2033, driven by various key trends
  • Demand for eco-friendly paper, including recycled and tree-free options, is growing due to environmental concerns.
  • Innovations in paper production and printing technology improve quality and efficiency.
  • Emerging markets are increasing the demand for copier paper, driven by industrialization.
  • While digitalization reduces paper use in some sectors, demand remains strong for official and marketing documents.

DOCUmation Acquires PopSmart Technologies, LLC USA

  • DOCUmation acquired PopSmart Technologies, LLC, a managed IT services provider.
  • Acquisition enhances DOCUmation's offerings in IT support, cybersecurity, and process automation.
  • Strengthens DOCUmation's position in the Texas market, adding expertise for small- and medium-sized businesses.
  • Move expands DOCUmation’s technology solutions, improving customer efficiency and security.
  • Strategic acquisition aims to increase DOCUmation’s competitive edge in the managed IT

HighRadius’ Customer Konica Minolta Wins the "Best Cash Forecasting Initiative" Award from The Working Capital Forum

  • Received the "Best Cash Forecasting Initiative" award from The Working Capital Forum.
  • Award recognizes Konica Minolta’s achievements in transforming cash forecasting through innovative methods and technology.
  • HighRadius played a role in enhancing Konica Minolta’s forecasting capabilities with its AI-powered solutions.

Adaptive Shield Named Frost Radar Leader in SaaS Security Posture Management

  • Recognized for comprehensive SaaS application security and risk protection.
  • Real-time visibility into security risks for quick issue resolution.
  • Easy integration with existing IT environments.
  • High customer satisfaction with an intuitive interface and responsive support.

Advanced Networks Launches Innovative Local IT Support

  • New IT support services focused on enhancing local business operations.
  • Emphasizes fast, personalized support with on-site and remote options.
  • Designed to improve system reliability and reduce downtime.
  • Leverages cutting-edge technology for proactive monitoring and issue resolution.
  • Aims to strengthen local businesses by providing tailored IT solutions.

Recognize Announces Strategic Investment in SDG Corporation

  • Investment aims to expand Recognize's portfolio in the technology sector.
  • Focus on SDG Corporation’s innovative solutions in data management and analytics.
  • Strategic move to enhance Recognize’s growth and market presence.
  • SDG Corporation’s expertise in data-driven solutions aligns with Recognize’s long-term goals.

54% of IT Leaders Cite Resource Shortages as a Major Challenge in Meeting Growing Data

  • 54% of IT leaders cite talent shortages as a significant challenge in handling growing data demands.
  • Despite cloud adoption, organizations struggle to recruit necessary IT talent.
  • Security concerns are prompting many companies to rely on external expertise.
  • Multicloud and hybrid environments are increasingly being used to manage data more effectively.
  • To attract IT talent, companies are offering higher salaries and more flexible work options.

Scanning Scam: Quishing is on the Rise

  • Quishing, a new and growing cyber threat, uses QR codes to deceive victims into visiting malicious websites or downloading harmful content
    • Attackers create QR codes that link to fraudulent websites designed to harvest sensitive information or install malware
    • These QR codes are often shared through emails, social media, or even physical locations like restaurants
    • Once scanned, users are redirected to fake sites that resemble trusted services, where they may enter login credentials or financial details

Kyocera Highlights Major Print Industry Trends for 2025

  • Sustainability remains a focus with efforts to reduce environmental impact through energy-efficient printing solutions.
  • Digital transformation is driving demand for advanced inkjet technologies and automation to enhance productivity.
  • Flexible media capabilities allow printing on a wider variety of materials, including offset-coated options.
  • Companies are prioritizing cost-efficiency with investments that offer strong ROI through lower operational costs.
  • Automation is streamlining workflows, reducing downtime, and improving output efficiency with tools like Kyocera’s inkjet devices

SonicWall and CrowdStrike Partner to Protect SMBs with MDR Offering

  • Partnership combines SonicWall’s firewall technology with CrowdStrike’s endpoint detection and response.
  • New Managed Detection and Response (MDR) offering aims to enhance SMB cybersecurity.
  • Provides proactive threat hunting and real-time response to security incidents.
  • Focus on simplifying security for SMBs with advanced protection and minimal complexity.
  • Offering designed to safeguard against evolving cyber threats and reduce downtime

Coordinated Business Systems Ranks as a 2024 Top Office Technology Dealer

  • Recognized for exceptional performance and innovation in office technology solutions.
  • Noted for its commitment to customer service and tailored IT solutions.
  • Strong focus on managed print services and integrated technology offerings.
  • Consistently delivers high-quality products and services to improve business efficiency.
  • Positioned as a leader in the competitive office technology dealer market for 2024.


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