MSP & MSSP & IT Industry Notes

Sponsored by

February 18th, 2024

Arcoa Group

Why partnering with ARCOA makes sense
Electronics Recycling is an important and profitable part of the IT asset lifecycle, but it can be overwhelming with all you already do, varying state regulations, and the limited resources at hand. That’s where ARCOA comes in. When you partner with ARCOA, you get all the benefits of a big company without any of the capital investment. We’ve been doing this since 1989 and have the expertise, certifications, and nationwide resources to get the most for all your clients’ retired IT assets. Plus, positioning your clients as environmental stewards not only elevates their appeal to consumers, it meets government requirements and avoids fines.

What partnering with ARCOA looks like
Our role is to make it easy for you to bring more value to your clients. We work with you to help stretch your clients’ IT budget by reducing the total cost of ownership of their electronics. We’re experts at identifying and implementing the solutions your clients need for the end-of-use re-marketing, recovery, and recycling of their technology assets. The sooner you involve ARCOA, the sooner you and your client.

AI Growth And Acquisitions Ahead: Fulcrum IT Partners Aims To Hit $2B Sales Target In 2024

• Reported on CRNNEWS.com
• Fulcrum IT Partners targeting $2 billion in sales in 2024
• Plans to grow through acquisitions and organic expansion
• Focus on artificial intelligence (AI) solutions and services
• Emphasis on cybersecurity, cloud computing, and managed services
• Aims to become a top player in the IT channel industry
• Anticipates strong demand for AI-driven technologies
• Strategy involves identifying complementary companies for acquisition
• Plans to leverage expertise in AI to drive growth and innovation
• Commitment to delivering value-added solutions to customers
• Confidence in achieving ambitious sales target through strategic initiatives

TeamLogic IT Selects NinjaOne to Manage More Than 100,000 Endpoints

• NinjaOne selected as endpoint management platform for TeamLogic IT
• TeamLogic IT to streamline remote management of over 100,000 endpoints
• NinjaOne automates critical tasks including patch management, software deployment, monitoring, alerting, proactive remediation, and secure remote access
• NinjaOne serves over 17,000 customers, including dozens of enterprise organizations managing more than 50,000 endpoints each
• TeamLogic IT provides advanced technology solutions including managed IT services, cybersecurity, business continuity, cloud services, data/voice/connectivity, and consulting/support to companies of all sizes
• With nearly 300 locations across North America, TeamLogic IT helps companies minimize downtime, improve productivity, and secure their IT infrastructure

Buchanan Technologies Recognized on CRN's 2024 MSP 500 List

• Buchanan Technologies named to CRN's MSP 500 list in the Elite 150 category for 2024
• CRN's MSP 500 list recognizes top Managed Service Providers in North America
• Divided into three sections: MSP Pioneer 250, MSP Elite 150, and Managed Security 100
• Aimed at showcasing MSPs driving growth and innovation in the industry
• Buchanan Technologies serves midsize, enterprise, and Fortune 100 companies worldwide with comprehensive IT solutions
• MSP 500 list will be featured in the February 2024 issue of CRN and online
• Established in 1988, Buchanan Technologies offers innovative IT services to organizations across the United States, Canada, and Europe
• Channel Company enables breakthrough IT channel performance through media, events, consulting, education, and marketing services

What are Managed Security Services (MSS)?

• Managed security services include 24/7 monitoring, threat detection, incident response, and remediation
• CrowdStrike's managed security services leverage the Falcon platform, powered by artificial intelligence and threat intelligence, to identify and stop threats in real-time
• Managed security services help organizations enhance their cybersecurity posture, reduce risk, and improve overall security resilience.
• CrowdStrike's team of experts provides proactive threat hunting and analysis to identify and mitigate potential security breaches
• Managed security services are tailored to meet the specific needs and requirements of each organization, providing customized protection against evolving cyber threats
• CrowdStrike's managed security services, organizations can focus on their core business activities while having confidence in their cybersecurity defenses

Cybersecurity Notes

• Northern Light Health System of Maine notified an unknown number of patients that their PHI may have been exposed after cyber attack
• Equilend Holdings Corp. of New York City, NY notified an unknown number of clients that their info may have been exposed after ransomware attack.
• Hewlett Packard Enterprise, headquartered in Houston, TX, notified an unknown number of customers that their info may have been exposed after another ransomware attack.
• US Fertility LLC, the operator of more than 100 fertility clinics across the United States, has proposed a $5.75 million settlement to resolve a class action lawsuit that was filed in response to a data breach that exposed the data of around 900,000 patients.
• Verizon notified 63,000 employees that their info was exposed after a recent cyber attack
• Adena Health of Chillicothe, Ohio, was hit by a lawsuit alleging negligence after a cyber attack that exposed PHI of a number of patients.
• Maricopa Community Colleges of Arizona reported yet another cyber attack breach that exposed an unknown number of students identities

Lock in on Cyber Security with ARCOA

• IT Asset Disposition (ITAD): Manages the secure disposition of end-of-life IT equipment
• Data Destruction: Ensures sensitive data is completely erased from devices before disposal
• Asset Remarketing: Resells refurbished IT assets to maximize value recovery
• Recycling Services: Provides environmentally responsible recycling of electronics
• Compliance & Reporting: Offers documentation and reporting to meet regulatory standards
• Secure Logistics: Handles the safe transport of IT assets throughout the disposal process

Managed print services to grow

• Report from Reliable Research Reports
• Expected to reach $61.4 billion by 2026
• CAGR (cumulative annual growth rate) of 8%

ChatGPT vs. Copilot: Which AI chatbot is better for you?

• CoPilot: CoPilot is an AI model designed to assist developers in writing code
• ChatGPT: ChatGPT, on the other hand, is an AI model primarily focused on generating human-like text based on the input it receives

Konica Minolta Launches Next Evolution of Workflow Automation with Dispatcher Stratus

• launches Dispatcher Stratus, a new cloud service offering people-based document processing for businesses of all sizes.
• integrates powerful automation capabilities with intelligent collaboration features to streamline workflows and increase interactivity.
• Features include scan capture, automated document processing, and people-to-people collaboration, reducing errors and improving efficiency.
• Manuel Couceiro, Vice President of Solutions Engineering Center at Konica Minolta, emphasizes the importance of automating and streamlining communication processes
• utilizes robotic process automation (RPA), machine learning (ML), and artificial intelligence (AI) to grant organizations flexibility in implementing total process automation

Small businesses lack printer/MFP security

• Survey published by Sharp, a division of Foxconn
• 33% of small business owners admit to have no security measures at all for printers/MFPs
• 16% admit to being impacted by a printer/MFP breach
• 23% educate employees about printer/MFP security

C-suite Guide to Responsible AI: Navigating Ethics for Success

• Artificial intelligence (AI) revolutionizes businesses by analyzing data, making predictions, and automating processes.
• Increasing AI usage brings ethical concerns, requiring chief information officers (CIOs) to be vigilant and address biases.
• IT professionals must adopt a process-driven approach to develop unbiased AI systems.
• article provides an overview of AI ethics, highlighting its impact on CIOs and their role in the business landscape.
• Companies aim to drive automation and data-driven decision-making but may face unintended consequences without proper rules and regulations.
• New guidelines, backed by primary research, address ethical concerns in AI implementation.
• Leading IT companies and industries using AI take interest in shaping ethical standards to uphold integrity.
• Neglecting ethical considerations in AI can lead to legal, regulatory, reputational, and financial repercussions.

CrowdStrike and Ignition Technology Partner to Address UK Market Cybersecurity Demand

• partners with Ignition Technology as a strategic distribution partner in the UK to increase availability of the CrowdStrike XDR Falcon platform
• Ignition Technology's SaaS cybersecurity focus and market-leading partner network complement CrowdStrike's industry-leading Falcon platform to address growing cybersecurity demand in the UK
• aims to provide customers and partners access to the industry's best security platform, stopping breaches and accelerating sales
• emphasizes commitment to working with strategic partners like Ignition Technology to deliver differentiated customer success and market expertise

TPx Recognized on CRN's 2024 Managed Service Provider (MSP) 500 List

• TPx, named to CRN's Managed Service Provider (MSP) 500 list in the Elite 150 category for 2024.
• marks the seventh consecutive year TPx has been recognized in the Elite 150 category.
• Elite 150 category acknowledges large MSPs with a focus on data centers and a strong mix of on- and off-premises services.
• MSP 500 list aims to recognize MSPs driving growth and innovation in the industry, enabling businesses to focus on core goals without stretching financial resources.
• TPx, founded in 1998, offers comprehensive managed IT services including internet, networks, cybersecurity, and cloud communications.
• Channel Company, which compiles the MSP 500 list, aims to empower technology suppliers, solution providers, and end-users through media, events, consulting, education, and marketing services.

IT Weapons Secures Coveted Spot Among Canada's Top 50 Best-Managed IT Companies

• secures a coveted spot among Canada's Top 50 Best-Managed IT Companies
• recognition highlights IT Weapons' commitment to excellence and innovation in delivering IT solutions and services
• one of Canada's top managed IT services providers, IT Weapons offers a wide range of services, including cybersecurity, cloud solutions, managed infrastructure, and consulting services
• company's dedication to providing exceptional service and value to its clients has contributed to its success and recognition in the industry
• IT Weapons' inclusion in the Top 50 Best-Managed IT Companies list underscores its reputation for delivering high-quality IT solutions and services to businesses across Canada

Align Recognized on CRN's 2024 MSP 500 List in the Pioneer 250 Category

• named to CRN's Managed Service Provider (MSP) 500 list in the Pioneer 250 category for 2024.
• CRN's MSP 500 list recognizes leading North American solution providers demonstrating innovative and forward-thinking approaches to managed services.
• MSP 500 list is divided into three sections: MSP Pioneer 250, MSP Elite 150, and Managed Security 100, acknowledging companies with different business models and focuses
• recognized on the MSP 500 list every year since 2014, marking its 11th consecutive list feature
• Channel Company, compiles the MSP 500 list, aims to enable breakthrough IT channel performance through media, events, consulting, education, and marketing services

PaperCut attains ISO 27001 certification

• announced its attainment of the respected ISO 27001 Certification, confirming compliance with internationally recognized standards for information security best practices.
• ISO 27001 standard defines requirements that an Information Security Management System (ISMS) must meet, providing guidance for establishing, implementing, maintaining, and continually improving an information security management system
• Conformity with ISO 27001 indicates that an organization has implemented a system to manage risks related to the security of data owned or handled by the company, adhering to best practices and principles outlined in the International Standard