MSP & MSSP & IT Industry Notes

Sponsored by

December 10th, 2023

Arcoa Group

Why partnering with ARCOA makes sense
Electronics Recycling is an important and profitable part of the IT asset lifecycle, but it can be overwhelming with all you already do, varying state regulations, and the limited resources at hand. That’s where ARCOA comes in. When you partner with ARCOA, you get all the benefits of a big company without any of the capital investment. We’ve been doing this since 1989 and have the expertise, certifications, and nationwide resources to get the most for all your clients’ retired IT assets. Plus, positioning your clients as environmental stewards not only elevates their appeal to consumers, it meets government requirements and avoids fines.

What partnering with ARCOA looks like
Our role is to make it easy for you to bring more value to your clients. We work with you to help stretch your clients’ IT budget by reducing the total cost of ownership of their electronics. We’re experts at identifying and implementing the solutions your clients need for the end-of-use re-marketing, recovery, and recycling of their technology assets. The sooner you involve ARCOA, the sooner you and your client.

Barracuda Networks Advances Partner Program

• launches Barracuda Partner Success Program
  • Recognizes sales across resale, MSP, and marketplaces, providing benefits based on total sales
  • Rewards aligned with Land, Adoption, Expansion, and Retention/Renewal model for customer success
  • Aimed at enhancing customer loyalty and sales
  • Designed for growth in resale, managed services, or cloud marketplace partnerships
• Program accommodates various partnership models, essential for IT professionals managing collaborations
• Aligns incentives with customer success phases, reflecting the IT team's focus on ensuring customer satisfaction and retention
• Relevant for IT professionals to enhance service quality and maintain strong client relationships

Iteris Introduces Multi-Level Cloud-Enabled Managed Services to Optimize Traffic Detection

• introduces an upgraded VantageCare® program for optimized traffic detection tech at intersections
• cloud-managed service to maximize traffic detection investments
• Three-tiered Plans: Standard, Maintenance Assist, and Performance Assist plans for varied agency need
• Advanced analytics and support in higher-tier plans for proactive maintenance and operations
• Works seamlessly with Vantage detection systems in Iteris’ ClearMobility® Platform
• Essential component for safer, efficient, and sustainable mobility solutions

Packet Fusion Announces Its IT Advisory Practice: Empowering Businesses to Accelerate Business Outcomes

• Strategic Guidance: Emphasizing strategy over technology in IT decisions
• Expert Team: Dedicated researchers, architects, and vendor partnerships
• Technology Focus: Unified Communication, Cybersecurity, Cloud, AI, and more
  • Continuous Value: Providing ongoing support, insights, and innovation
  • About Packet Fusion: Trusted IT advisor with a focus on technology change4-Step Approach: Evaluation, Implementation, Optimization, Transformation

Wildcat Launches Platform with Corey Weiner to Pursue Managed Services and Digital ...

• partners with Corey Weiner to establish Wink Tech, targeting acquisitions in managed IT services and digital transformation sectors
• Aims to acquire tech companies with loyal customer bases and unique services to drive growth in a changing industry landscape
• Acknowledges pivotal role of managed IT services in modern business operations and the significance of digital transformation
• Approach offers a flexible, long-term investment approach, valuing innovation and growth potential

First Focus buys Melbourne-based MSP Rock IT, looking for more acquisitions

• Reported on crn.au
• First Focus will absorb Rock IT's Victorian and Philippines teams
• This is First Focus's sixth acquisition in three years
• CEO Ross Sardi emphasizes the desire to continue seeking opportunities for further acquisitions that complement organic growth

SaaS Alerts Extends Protection Beyond Core SaaS Business Apps with App Wizard, Pushes for Industry Change

• introduces App Wizard, extending security monitoring to more SaaS apps for MSPs
• App Wizard enables integration with SaaS apps through viable APIs, boosting cybersecurity
• MSPs gain a new revenue stream by monitoring and highlighting user behavior in diverse apps
• Potential financial impact: increased monthly and annual recurring revenue per app
• CEO emphasizes the need for software developers to enhance security for MSPs globally
• MSPs encouraged to support the campaign by signing the petition for stronger API security

Rhodian Group Partners with Applied Systems to Provide Hosted Email Solutions

• Rhodian Group and Applied Systems collaborate to offer upgraded email services
• Rhodian Group provides managed IT, cybersecurity, and Microsoft-based email solutions
• Applied's agents shift from Hosted Exchange to Rhodian's Microsoft technologies
• Goals: Enhanced security, scalability, and value for mutual customers
• Rhodian Group: Expertise in IT, cybersecurity, and compliance services.
• Applied Systems: Global leader in cloud-based insurance software solutions.

Secureworks Named A Leader In Managed Detection and Response Services In Europe By ...

• acclaimed as a Leader in The Forrester Wave™ for Managed Detection and Response Services in Europe, Q4 2023
• commends Secureworks for "quick time to value," "strong investigative capabilities," and streamlined onboarding
• earns highest ratings in 22 evaluation criteria, notably excelling in time efficiency, investigations, dashboards, and pricing transparency
• aids European organizations in responding to cyber challenges and reducing ransomware impact while enhancing cyber resilience
• Secureworks: A global cybersecurity leader leveraging Taegis™, an XDR platform, to empower customers in detecting advanced threats and enhancing cybersecurity operations

A Bold Claim - Printers are better with PaperCut | director's cut

• PaperCut brings order to printing chaos, streamlining the process and ensuring smooth operations
• Administrators wield powerful tools to manage print queues, track usage, and set rules, ensuring better control over resources
• offers user-friendly interfaces, mobile printing, secure release queues, and cost allocation features, empowering users to print smarter and more efficiently
• reducing wasted paper and toner, PaperCut champions sustainability, making the printing process more eco-friendly.

Lock in on Cyber Security with ARCOA

• IT Asset Disposition (ITAD): Manages the secure disposition of end-of-life IT equipment
• Data Destruction: Ensures sensitive data is completely erased from devices before disposal
• Asset Remarketing: Resells refurbished IT assets to maximize value recovery
• Recycling Services: Provides environmentally responsible recycling of electronics
• Compliance & Reporting: Offers documentation and reporting to meet regulatory standards
• Secure Logistics: Handles the safe transport of IT assets throughout the disposal proces

TWAIN Working Group Announces TWAIN Direct Cloud Scanning with Searer Business Technology

• TWAIN Working Group (TWG), a not-for-profit organization providing and fostering a universal public standard for image acquisition devices
• announced today that Searer Business Technology (SBT) has deployed their SBT Executive Series accounting/ERP application, with their scanning component now powered by TWAIN Direct
• TWAIN Direct is a free, open-source standard that eliminates the need for users to install vendor-specific device drivers to communicate between TWAIN Direct enabled scanning devices and image-capture applications

No1 App Co. Ltd Launches GemScan AI: Scanner & PDF Editor

• Converts images to editable documents, preserving original layouts
• Supports PDF, JPG, TXT, and editable formats
• PDF Viewer Annotator & Editor for on-the-go edits
• AI-driven Magic Erase removes unwanted elements intelligently
• Comprehensive Doc Editor & File Manager included

Brother eyes printer data security amid digital revolution

• reported on businessnewsaustralia.com
• Print Significance: Despite the digital shift, 70% of businesses print daily, highlighting its continued importance
• Printer Security Oversight: Cybersecurity concerns often ignore office printer vulnerabilities
• Brother's Emphasis: Stephen Nicholls stresses comprehensive printer security within document management
• Security Challenges: 27% of IT security incidents are linked to print-related issues
• Brother's Solutions: Developed secure printing products to address security gaps
• Advanced Printer Range: Brother unveils A4 color laser printers with robust security features
• Enhanced Security Measures: Includes encrypted USB keys, cloud data encryption, and job control capabilities
• Security Focus: Password protection, disabling unnecessary features, and data encryption are paramount
• Market Expansion: Brother targets the high-volume 'workhorse enterprise market' with secure printers.

Sharp Business Systems Supercharges Showroom Displays... Here's How They Did It

• reported on avnetwork.com
• Sharp Business Systems showcases modern hybrid workforce solutions
• Mersive Solstice Platform optimizes Sharp and NEC displays for varied showroom settings
• Solstice integration boosts collaboration and digital signage for a more informed workplace
• Mersive Solstice enables seamless wireless presentations and conferencing
• Innovative setups encourage impactful collaborations and connections
• Solstice Cloud provides detailed room usage data for better space optimization
• Solstice Pods reinforce corporate messaging for remote and in-office workers
• Visual communication enhances inclusivity among remote workers

Square 9 Ends 2023 with 16 Major Customer-Backed Awards

• Square 9 Softworks: Leading AI-powered Information Management provider in 2023
• Earned 16 excellence awards across G2, Capterra, TrustRadiu
• Recognized for customer-centric services and 11 major titles from G2
• Acknowledged for Best Support, Relationships, Usability, and more
• President Stephen Young emphasizes commitment to value, service, innovation

CrowdStrike Named a Leader in MDR by Forrester in Europe, Q4 2023

• leads in European MDR (Q4 2023), scoring highest in key areas
• Advanced XDR, deep expertise in threat intel, incident response
• Top detection among 16 vendors, effective against adversaries
• Falcon Complete for Service Providers expands global MDR, EU hosting for data privacy in Europe