IT, MSP & MSSP Industry Notes for November 8th 2021

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November 8th, 2021

Arcoa Group

Why partnering with ARCOA makes sense
Electronics Recycling is an important and profitable part of the IT asset lifecycle, but it can be overwhelming with all you already do, varying state regulations, and the limited resources at hand. That’s where ARCOA comes in. When you partner with ARCOA, you get all the benefits of a big company without any of the capital investment. We’ve been doing this since 1989 and have the expertise, certifications, and nationwide resources to get the most for all your clients’ retired IT assets. Plus, positioning your clients as environmental stewards not only elevates their appeal to consumers, it meets government requirements and avoids fines.

What partnering with ARCOA looks like
Our role is to make it easy for you to bring more value to your clients. We work with you to help stretch your clients’ IT budget by reducing the total cost of ownership of their electronics. We’re experts at identifying and implementing the solutions your clients need for the end-of-use remarketing, recovery, and recycling of their technology assets. The sooner you involve ARCOA, the sooner you and your clients will see better results

ISOutsource Redefining the Managed Services Model in Today’s IT Landscape

• Adding Cybersecurity strategic consulting to existing managed IT services

Corsica Technologies Introduces Service Guarantee for Managed IT and Cybersecurity Clients

• Corsica adding Technology Service guarantee for those enrolled in Corsica Secure
• Corsica Secure combines managed IT & cybersecurity services
• Includes following
  • vCIO
  • Ransomware infection
  • Business email compromise
  • Regulatory or compliance fine related to cybersecurity incident
  • Business income loss related to cybersecurity incident
  • Legal liability related to cybersecurity incident

Ntiva and Southfield Capital Announce the Strategic Acquisitions of NetLogicDC and Navakai

• Ntiva completes acquisitions of NetLogicDC & Navakai
• NetLogicDC, founded in 2005 expands Ntiva's footprint in the Washington DC metro area
• Navakai, founded in 2001 xxpands Ntiva's geographical coverage into the Rocky Mountains

NetDocuents Acquires Document Automation Toolkit Afterpattern

• acquisition of Afterpattern
• Afterpattern, a no-code automation toolkit that law firms and legal teams use to produce hundreds of thousands of documents and workflow automations
• acquisition of Afterpattern brings new opportunities for DocuSign eSignature integration as well as the introduction of NetDocuments Highlights powered by LexisNexis

Canon Solutions America Expands its Five Pillars of Security Portfolio with Managed ...

• Announced expansion of its cybersecurity portfolio to include Managed Detection and Response as a Service (MDRaaS)
• Provides 24/7/365 monitoring of potentially all systems, devices, and user activity
• Canon Solutions America has created an MDRaaS calculator
• MDRaaS solutions are provided by Agile Cybersecurity Solutions (ACS)
• Over 40,000 endpoints globally protected by ACS today

Xperteks Expands Its Cloud Services with Intuit to Help Companies Migrate QuickBooks into ...

• Partnered with Intuit to become a member of the QuickBooks Solutions Provider (QSP program)
• As of 12/11/2021, QuickBooks 2021 single purchase licenses of QuickBooks Pro and Premier desktop software, which include purchase of additional users will no longer be available

Logically Announces Acquisition of Full-Service IT Managed Services Provider Halski Systems

• Announced it has acquired Halski Systems
• IT Managed Services provider based in Gainesville, Georgia
• Services more than 5,300 managed endpoints
• Logically’s fifth announced in the last nine months and its tenth since 2019

Innovation Networks Ranks Globally Among TOP 501 Managed Services Providers

• Recognized as one of the TOP MSPs for the third year in a row
• At 270 among the 501 MSPs in the world, #3 in British Columbia and #13 in Canada
• Innovation Networks Inc, a Managed Services Provider located in Richmond, BC since 1996

Black Box Showcases Integration and Managed IT Services for Better-Connected, More

• Will show its global IT solutions and integration services for airports @ ACI Conference

Lexmark launches IoT platform

• Lexmark, a division of Ninestar of China, now offering the Optra IoT Platform
• Claims the company has printers and MFPs placed in more than 200,000 locations worldwide
• New solution includes an engineered IoT (Internet of Things) platform, as well as technology accelerators and consulting services
• To manage more than just printers and MFPs, such as medical imaging, industrial mining, banking kiosks, and more
• Predictive services, asset optimization, systemic innovation and as-a-service engagements
• Sensor data feeding algorithms
• Artificial intelligence and machine learning modules

Ricoh offers DocuWare promotion

• DocuWare is a document manage/content management solution
• Promo provides 3,000 free electronic signatures with new cloud-based subscription customers
• Offer expires 12/31/2021
• Provided by electronic signature provider, Validated ID

Tech Data brings HPE GreenLake partnership to Singapore

• Expanded partnership with Hewlett Packard Enterprise (HPE) in Singapore and Hong Kong
• Bid to grow the vendor’s GreenLake cloud services offering

The first fully managed MQTT 5.0 cloud service worldwide announces a cheaper payment method

• Released the updated version of EMQ X Cloud provides fully managed cloud-native MQTT messaging service
• EMQ X Cloud provides an MQTT messaging service with a one-stop operation and maintenance management
• Previously, EMQ X Cloud adopted a pay-as-you-go payment method
• EMQ (EMQ Technologies Co., Ltd.) is an open source IoT data infrastructure software provider

Supply chain issues

• Report published by Marine Exchange of South California
• On 10/21/21, there were 79 container ships waiting off the Long Beach and Los Angeles
  ports in Southern California
• Carrying an estimated $26.2 billion in cargo
• “many ships waiting offshore for more than 5 weeks”

Cybersecurity

Deloitte published results of survey:

• 98% of C-suite executives have come across at least one cybersecurity event during last year
• 86% have noticed uptick in attacks
• 14% have no incident response plan

• 27% are most worried about actions of “well-meaning” employees who inadvertently allow hackers in
• 41% have implemented solutions to monitor staff use of network

The federal Dept. of Health & Human Services reported HIPAA breaches for 9/2021:

• 23.7% increase YoY in reported breaches
• 1,253,258 patient records exposed

• The North American Dental Group, headquartered in New Castle, PA, notified 170,000 patients that their PHI was exposed after email phishing attack.
• Central Indiana Orthopedics notified an unknown number of patients that their PHI was exposed after ransomware attack.
• The Educators Mutual Insurance Association (EMI Health), headquartered in Murray, Utah, notified an unknown number of patients that their PHI was stolen by a hacker.
• The University of North Carolina Hospital System, headquartered in Chapel Hill, North Carolina, notified 719 patients that their PHI was exposed after being illegally accessed by an employee.
• Tech Etch, headquartered in Plymouth, Massachusetts, notified an unknown number of customers that their info was exposed after ransomware attack.
• TriValley Primary Care of Pennsylvania notified an unknown number of patients that their PHI was exposed after ransomware attack.
• Wiggin and Dana Law Firm of Westport, Connecticut notified an unknown number of clients that their info may have been exposed after ransomware attack.
• McAllen Surgical Specialty Center of Texas notified an unknown number of patients that their PHI was exposed after ransomware attack.
• Corry School District of Pennsylvania notified an unknown number of students that their info was exposed after ransomware attack.
• University of Mississippi Medical Center notified an unknown number of patients that their PHI was illegally accessed by 3 former employees. Stamford Hospital and Stamford Health Medical Group of Connecticut notified an unknown number of patients that their PHI may have been exposed during a “network connectivity issue”
• Deep6 AI, headquartered in Pasadena, CA, notified “millions’ of patients that their PHI may have been exposed after it was inadvertently placed in a publicly accessible online database.
• Michael’s, a nationwide retailer headquartered in Texas, announced that Jose Tito Salazar of Riverside, CA was sentenced to 51 months in prison stealing customer credit card info.
• Ohio State University of Columbus, OH notified 400 students that their PHI was exposed during an “email gaffe”
• Centinela Valley Union High School District of California notified an unknown number of students that their info was exposed after ransomware attack.
• Wyatt Travnichek of Kansas was arrested and admitted in court that he illegally accessed and tampered with the network of Post Rock Rural Water District.
• Alejandro Benitez was arrested after allegedly hacking into Chico State University and illegally accessing student info.
• Patrick Driscoll was arrested by Salt Lake City police in Utah after allegedly illegally accessing confidential police files.
• Westmoreland County Children’s Bureau of Pennsylvania announced that former employee, Rebecca D. Walker, was arrested for allegedly illegally accessing PHI of patients.
• The National Rifle Association notified an unknown number of members that their info may have been exposed after ransomware attack.
• The City of Titusville, Florida notified an unknown number of citizens that that their info was exposed after ransomware attack.
• Janesville School District of Wisconsin notified an unknown number of students that their info was exposed after ransomware attack.
• Seneca Family of Agencies in northern California notified an unknown number of patients that that PHI was exposed after ransomware attack.
• Washington County School District of Vermont notified an unknown number of students that their info was exposed after ransomware attack.
• Team Alvarez Insurance of Santa Ana, CA notified an unknown number of Blue Shield Insurance of California members that their PHI was exposed after ransomware attack. Coughlin & Cerhart Law Firm in New York City, New York notified an unknown number of clients that their info was exposed after ransomware attack.
• Samaritan Daytop Village of New York has notified an unknown number of patients that their PHI was exposed after cybersecurity incident.
• The Foundation for Medical Care of Merced County of California notified an unknown number of members of Merced County School District that their PHI was exposed after a burglary occurred and thieves took a back-up drive that contained scanned images of PHI documents.