Best Black & White MFP for 10k/month yeild. Suggestions?

thanx for nor grading my English!!!  most threads are done at night and I'll admit, I'm much better at selling than writing. 

Art, I like your general guidance to the initial poster, and I won't grade your writing since this isn't an English class.  In regard to this brief post conversation, I think honesty is the best policy with customers and with ourselves.  Yes Tim, they probably are in the top ten.  However, the customer was asking which is the best.  By rankings in the market place, the top seven do not include Toshiba.  They fall within the bottom 7% of market share for shipments and the bottom 8.6% for market share in total spend as of Q1 2013.

 

While they may have a good ratio of R&D to sales ratio, the volume of dollars they spend on R&D on their MFD's are rather small in comparison to the top four - and it shows in the reflection of market share and acceptance on a corporate purchasing level.

 

My point is not to brow beat or denigrate - it is simply this. Acknowledge the truth of your product and don't try to make it something it isn't or others will mostly likely know it and tag you as just a salesman.  Find your strengths and sell to them and to the market that appreciates those strengths.  I don't know Toshiba that well, but every product has its strengths - stick with them.  

TimB:

 

Thanx for the comment!  I believe you with the top ten in R & D for Spend to Sales ratios, but I don't R & D being conducted for copiers not like Canon, Xerox, KonicaMInolta & Xerox.

 

If it walks like a duck, quacks like a duck then it must be a duck. Toshiba's market share over the last ten years in the US has always been at or near the bottom of the pack, thus they are cellar dwellers, bottom feeders, in the US market.

 

You are correct with the MA, they were not asking for color, guess Im so used to quoting color systems now. My recommendation to most users, especially low volume users is to get off or away from the cost per page that includes toner. Yes, take the maintenance agreement however buy the toner as you need it.

 

Thanx again for the comment!  It's great to read other points of view.

 

Art

FYI: Toshiba, overall, is in the top ten for R&D Spend-to-Sales ratios. "Bottom dweller" really is not a fair use of words. With any device manufacturer, product is only as good as its dealer support. Get references if need be.

 

RE: maintenance; The asker is talking B&W devices not color. Regardless, get the maintenance. Fewer spikes in copy quality or hardware issues because you'll make that phone call to fix rather than putting up with poor copy quality, etc. for fear of how much it might cost. Any maintenance needs are already paid for in advance.

Actually, I did not mention that I am offering any equipment to them. I'm not even sure where they are located,  I'm not looking to sell them,

 

All of the recent MFP's that I've seen at the shows have pretty much the same GUI> I do remember something about a more robust partnering with Toshiba/

First is this your actual reply to the account looking at thoseToshiba products listed (455 & 305)? If yes and they have a great history with the Toshiba product, telling them there a "bottom dweller" would make anyone think that you're only wanting to sell them what YOU'RE offering. The models they requested are older models of Toshiba and who knows if they've worked well for them or not. Also if you research the Okidata product, most of their MFP's are based on the Toshiba platform now and the screen is easy to navigate as most are today.

Maybe I'm totally off here by what you're stating