to put your cell phone number on your business card!
Why? You ask in Horror!
Because I do, and I tell my customers to ask my competitors if they will give them their top “IT” guys cell phone number. My competitors just look at their shoes and try to talk and talk until they think that the customer forgets what they asked, but they don’t forget.
Again, you ask in disbelief, why? why do you do it? Because I have a great organization standing behind me. You’d better if you give out your cell phone number. I am NOT afraid of my customers calling me with a problem. My BIGGEST PROBLEM is when my customer has a problem that I don’t know about.
Problems are an opportunity for you to shine, for your team, or your company to shine! Do you have a billing issue? I have the greatest “Back Room” in the industry, and our Sales People can actually talk directly to them, and get our customer’s billing issue resolved. I know that this is not possible in the direct (_BS) Branch. When I worked for......I dare you…
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