Weekend MFP Industry Notes Newsletter
9-5-2010
- Canon held its annual convention, titled “Canon EXPO” and featured breakout sessions on:
o Advanced Solutions for Healthcare Market (how to sell to this vertical)
o Green 2.0 – Angele Boyd – IDC (reducing use of paper in office)
o The Future of Print – Frank Romano (production printing technology)
o Advanced Solutions for Legal Market (how to sell to this vertical)
o Nursing Document Workflows Back to Good Health – Karen Minton – University of Kentucky College of Nursing (actual customer talks about Canon solutions)
o Helping Your Teenage MFP Overcome Insecurity – Brian Bissett (how Canon addresses data security concerns)
o Marketing 101 For Print Service Providers – Barb Pellow (how print for pay customers can market output)
o Talking With Your MFP – Not As Crazy As It Sounds – Robert Weiderman – (Nuance exec shows prototype of eCopy unit that has voice recognition for voice command of MFP)
o Beyond the Purchase – The True Cost of Ownership – Marc Baker – Comcast Cable (actual customer discusses consolidating devices into smaller fleet of Canon MFPs)
o Making Green By Being Green – (how companies can achieve green goals with Canon MFPs)
o Delivering Greater Efficiencies and Economies For Your Business – (Canon’s managed print services program, called Managed Document Services)
- Canon updated its managed print services program, called Canon Managed Document Services:
o Offers infrastructure for centralized service dispatch
o Billing and helpdesk support
o imageWARE Enterprise Management Console for network device management
o Ecology Information Plug-in provides accurate measurement and analysis of CO2 emissions based on power consumption and paper volume usage
o Remote Diagnostic System (RDS) Plug-in facilitates automated meter collection and pre-emptive service alerts
- Canon announced it sold an imagePRESS C7000 production color systems to the following BCT print for pay locations:
o Houston
o Akron
o Minneapolis
o Las Vegas
o Milwaukee
o Dallas
o Mobile
o Indianapolis
o Denver
o Chicago
o Fort Lauderdale
o Orlando
o Columbia
o Pittsburgh
- Canon announced it is starting a subsidiary in New York, with 150 employees, that will provide professional services.
- Canon announced version 5.0 of its optional UniFLOW solution software for its MFPs:
o (competes with Konica Minolta PageScope Enterprise Suite)
o Decision based workflow objects
o Direct integration into MFP device firmware
o Card authentication, secure printing and cost center selection
o In future, will support biometric devices
o Universal print driver for PCL and PostScript printing only
o Universal Driver now supports booklet printing
o Administrator can create rules based print routing to direct large print jobs to appropriate MFP
o Offers a type of “follow you” printing, allowing end user to print to a queue, and then retrieve job from any connected Canon MFP device.
o Supports billing codes for cost recovery
o Access Management System allows Admin to determine, by user, whether they are allowed to Send or Copy.
o Change finishing options before releasing confidential jobs directly on Canon MFP panel
o Select and print documents from public archive
o Unknown ID cards can be automatically assigned to users via username and password
o Allows users to see only thumbnail of the first page of a document
o SQL Connector for Import/Export of Data, allows importation of cost center data directly into accounting systems
o Global Workflows allow workflows to be pushed to entire fleet by IT
o Integrates with optional imageWARE Secure Audit Manager for audit trails
o Tracks all emails made from MFP, by attaching credentials of the user to sent emails
- Canon launched two new A4 desktop color laser MFPs, the imageCLASS MF9280Cdn and MF9220Cdn featuring:
o Copy/scan/fax/print standard
o Auto duplex standard
o 50 sheet document feeder
o Comes standard with 250 sheet paper drawer and 100 sheet stack bypass
o Optional 500 sheet paper drawer
o 22ppm color or b/w top speed
o 4 tandem OPC drum design
o 3.5” full color LCD display (not touch screen)
Easy Scroll Wheel to help select features on the display
o Built-in print controller
Actual maker unknown
USB port
Can print from or scan to a USB thumb drive
Scan to email with LDAP
MF9220 offers PCL print driver only
MF9280 has PCL and PostScript print drivers
Apparently no XPS print driver available
- Canon gave out more details on its plans to replace the imagePRESS C6000/C7000 series of production color laser systems with new models, called the imagePRESS C6010/C7010 series:
o Will start shipping on 10/1/2010 (tentative)
o Auto duplex up to 325gsm
o Faster speed on duplexed output
o New humidity sensor for more accurate toner distribution
o New airflow unit and toner density stabilization control
o New toner formulation with particles as small as 5.5 microns, called “V Toner”
o Claims it will now print on some textured stocks
o Can support up to 120lb. cover weight at engine speed
o Now supports use of some recycled paper
o Has a “deinkability” score of 98 by INGEDE to ability to remove toner from printed page for paper recycling
o Toner cartridges and waste toner receptacle is now recylcable
o New three stage auto eject features to simplify paper jam job recovery
o New end user controls for registration adjustments
o New option called Saddle Press allows stitching up to 25 sheet of paper, up to 13”x19.2”
o New options for the Canon Essential Business Builder suite that provides print shop owners with skills to sell output
o Uses less power than previous Canon models
o Optional X-Rite i1Process Control v3 software
Spot Color Optimization
Print Safe Colors (view Pantones before printing them)
CMYK printer profiling
Includes i1Pro spectrophotometer (measures toner density and hue)
Advanced display profiling
Uses i1iO and i1iSis automated chart readers
Verify output against ISO 12647-7 targets
Perform measurement and gamut analysis
Includes Pantone Plus series digital color library
o Optional EFI Fiery print servers
Named imagePRESS Servers A1200, A2200 & A3200
New operating system, called System 9 R2
30% faster RIPping over previous models
“Spool-RIP-Print Simultaneously” feature
Adobe PDF engine
Improved JDF integration
o Optional Kodak Creo print server, called imagePRESS CR Server A7500
o Canon claims to have 1,000 imagePRESS color systems (includes the 15ppm imagePRESS C1) across Europe since early 2007
- Xerox, through its Global division, purchased a large Canon dealer. Georgia Duplicating Products, was owned by Ed Greene, and also sold Kyocera and HP.
- Xerox announced its ACS division won a contract to process child support payments for the State of Wisconsin. Contract is 8 years, with value of $30 million.
- Xerox announced it will send out a mailer to 40,000 churches in the U.S. offering them special pricing on the color wax copier, the Xerox ColorQube series. The flyer claims:
o ColorQube produces 90% less waste during use than a color laser engine (does not mention that most of color laser waste is recyclable)
o That “everyday” color pages are only 2.9 cents per page (however, Xerox does not explain that the user can only use a maximum of 8% color coverage on a letter size page….for example, this could be a logo that is slightly more than 1.3” wide, that uses all 4 colors of wax.)
- Xerox announced that it is launching a huge new advertising campaign:
o Most expensive campaign in over 20 years (rumored to be more than $200 million)
o Goal is to reposition company as more than a copier maker
o “The whole campaign is geared around disrupting the legacy perceptions of Xerox” stated Xerox Chief Marketing Officer, Christa Carone
o When asked if customers will remember the company featured in the ad instead of Xerox, Christa Carone responded; “We’ve had our eyes open that that’s one of the risks of a campaign like this. But we think because these clients are being seen in an unusual space that it will make people look twice. We think the risk is offset by the power of the creative and the relevance of the message in the marketplace.”
o “aimed at disrupting old perceptions of the Xerox brand and positioning the new Xerox as the world’s leading enterprise for business process and document management” stated Xerox CEO, Ursula Burns
o Ads will focus on products and services provided to following Xerox customers:
Proctor & Gamble
New York Mets
Marriott
Target
Ducati
University of Notre Dame
o TV ads will run on CNBC and Sunday morning news programs
o Print ads will appear in Fortune, Forbes and Wall Street Journal
o Uses tagline, “With Xerox, you’re ready for real business”
- Fuji, maker of most Xerox printers and MFPs, announced it will invest $23.4 million to increase capacity of its manufacturing plant in Guangdon Province of China.
- Intel announced it is spending $1.4 billion to buy Infineon, maker of wireless network technology, which is found in Apple products.
- Adobe announced it will partner with Monotype Imaging to provide print drivers to MFP and printer makers. The two companies will offer a package that includes PCL, PostScript and XPS drivers, to compete against other makers like Global Graphics & Zoran.
- Hewlett Packard announced it won a managed print services contract from AIB in Ireland.
o 5 year contract
o Reduced fleet from one device for every 4 employees to one for every 12
o Included MFPs and LaserJet 4250dtn and Color LaserJet 4700dtn laser printers
o Included SafeCom solution to allow ID card readers on devices for authentication
o Claims to have reduced operating costs from 20-30%
- Hewlett Packard is sued. About 1 year ago, HP announced a partnership with large commercial printer, R.R. Donnelley, to develop variable data technologies. Now R.R. Donnelley has filed a lawsuit against HP over alleged patent violations, claiming that the violations are “willful and deliberate.”
- Hewlett Packard is fighting a claim by security firm, Zscaler Labs, that hackers can use the Webscan feature to capture images from documents that are left in Hewlett Packard scanners and MFPs that have an embedded Web server. Michael Sutton of Zscaler Labs claims that he was able to find many HP scanners on the Internet.
- Hewlett Packard announced it sold an Indigo 7000 production color system to Color By, a printshop in Italy.
- Hewlett Packard agreed to pay $55 million to settle claims it paid kickbacks so companies would recommend its products to U.S. government agencies.
- Hewlett Packard announced it won an $800 million bid to provide laptops and desktop PCs to U.S. Air Force.
- Hewlett Packard won a bidding war against Dell over both companies’ attempt to buy 3PAR Corp., which make data storage technology for cloud computing. HP will pay $2.1 billion for the firm. Details on 3PAR:
o founded 11 years ago by former Sun Microsystems employees
o original stock price was $10 per share, but sold at $33 per share
o the letters “P”, “A” and “R” stand for names of three founders
o based in Fremont, CA
o 670 employees
- Hewlett Packard announced study by BLI that apparently shows end users will have less print quality and service issues if they use official HP ColorLok paper with their color laser devices. Using ColorLok paper supposedly will lead to 4 times fewer faults and more than 4 times fewer paper path obstructions.
- IBM Corp. has beat a breach of contract lawsuit that accused the company of shorting a current sales rep on a commission he claimed he was owed in connection with a $3.8 million in licensing feeds Motorola Corp. paid IBM for software patents.
- IBM claims it has developed the world’s fastest microprocessor chip, running at 5.2GHz.
- Epson is fighting to keep an internal report private in a lawsuit. Apparently it was released by a disgruntled former executive, and may detail a misrepresentation of the quality of Epson inkjet cartridges.
- Toshiba announced it is recalling some of its laptop computers due to possible fire hazard by overheating AC adaptors.
- International Data Corporation (IDC) gave out it findings of worldwide market sales of printers and MFPs in last quarter:
o Includes inkjet and laser devices, from desktop to printshop
o total market grew 20%
o 29 million units shipped
o Total value increased by 14% to $13.3 billion
o B/w laser MFPs grew 39.7% (the first time that b/w had more growth than color)
o Color laser MFPs grew 33%
o HP shipped 2.8 million laser units, and 11.9 units total including inkjet
o Samsung color laser MFPs grew 55% to 108,731 units
o Samsung b/w laser MFPs grew 54% to 500,777 units
o 9 million total laser based units shipped
o 66% of market belonged to inkjet technology (primarily home use devices)
o Inkjet grew 14% to 19 million units
o 78% of inkjet units were MFPs
o In U.S., total shipments grew 14.4%
- Ricoh announced it sold an Aficio PRO C720s production color system to Noel-Baker School and Language College in England.
- Kodak announced a new solution partnership for its high speed scanners. The Kodak scanners, with the optional Kodak Capture Pro Software, now integrates with CAPSYS CAPTURE to create workflows for document management systems.
- In a study of 410 small companies conducted by 1&1 Internet Ltd:
o 37% reported that money is lost from employees failing to share updated versions of documents
o 53% are held back by poor archiving of emails and documents
o 59% of business owners are unable to amend documents when they are off premises
o Over half of business owners believe that their staff is wasting money with excessive printing
- IT departments across the country are facing a looming Microsoft Windows 7 migration deadline, as support for Windows XP will end in 4 years. Gartner study shows:
o Many are starting their migrations at end of 2010
o IT budgets will need to increase between 20% to 60% to accommodate the updates
o Cost of IT labor will also increase
o Estimated migration cost per PC will be between $1205 and $1999
o Capital costs account for 60% of total replacement cost
o Average business will have to replace 25% of its PC early
- The Marin County Board of Supervisors of California voted to stop the implementation of an SAP project, and admitted to wasting over $30 million when it awarded the SAP project to Deloitte Consulting. Marin County has sued Deloitte to get its money back.
- Worldox, maker of document management systems (DMS) to the legal industry, announced it won a contract from Hoskin, Farina & Kampf, a law firm in Colorado. Total cost = $32,975.00
- Microsoft was forced to apologize to attendees of a tradeshow in Australia. The company had hired female models for its booth, but apparently was unaware that they would show up wearing bikinis.
- Microsoft cofounder, Paul Allen is suing Apple, Google and 9 other companies claiming they are violating patents he owns
- Apple has sued Kodak, claiming it violated some of its digital camera patents.
- NER Data Corp, which was a maker of compatible toner cartridges, announced it has sold that business, and now plans on becoming a national provider of managed print services, using genuine HP cartridges.
- Lexmark was ordered by a judge to pay $8.3 million to compensate its California employees for a flawed “use it or lose it” vacation pay policy. Judge Greg Alarcon ruled that 178 employees should be compensated for vacation time they did not use before they were terminated.
- Sharp announced it hired Eric Hafter, to run its new Solar Energy Solutions Group, reporting to CEO, Kozo Takahashi.
- Now that Peerless has sold its print controller business to Kyocera, it only has 4 employees in a 2,000 square foot office, and is part owner of Highbury Financial.
- Sharp announced a new A3 color laser MFP, called the MX-2310F featuring:
o 23ppm top speed
o 4 tandem OPC drum design
o New compact design, smaller than other Sharp A3 color MFPs
o Uses a polymer resin frame, to reduce weight of main unit by one third of other SharA3 color MFPs (is this first copier to have a frame that is not made of metal?)
o Uses 77% less power
o Uses LEDs in scanning section instead of fluorescent lamps
o Faster warm up time
o Standby mode uses only 1 watt of power
o Uses new Sharp Microtoner HG2 toner
o 7” touch screen LCD control panel
o Ship data and pricing not yet announced
- A 44 year old man is being pursued in United Arab Emirates after attempting to cash two fake $1 million dollar bills made on a color copier.
- Bret Rhind and Debra Roberson of Missouri were charged with making fake currency using a color copier after they attempted to spend it at Walmart, Target and Lowes. The phony cash was passed in 19 states, and included fake $50 and $100 bills.
- Pitney Bowes announced that it spent $210,000 in the second quarter of 2010 to lobby the federal government. The company’s FM division, called PMBS, is now run by Vicki O’Meara, who was hired after the division reported a 5% drop in revenue in early 2010.
- TIFF format works better with OCR than PDF? According to Sam Schrage, president of AnyDoc, maker of document capture software, “It’s really about applying the least common denominator. With TIFF files, you have a better idea of what you are getting. The only variation is going to be the layout. With electronic files, you have to worry about different formats, versions of formats, and even things like macros.”
- Another healthcare data breach. The University of Kentucky is notifying 2,207 people that their personal information including Social Security numbers was on a laptop computer that was stolen.
- Federal regulators now estimate that nearly 4.8 million individuals have potentially had their personal information exposed due to the 138 breaches reported so far.
- A study by Frost & Sullivan predicts that revenue for the U.S. ambulatory electronic health record (EHR) market will double from $1.3 billion in 2009 to an estimated $.26 billion in 2012.
- The Drummond Group announced that it has received approval by the feds to offer certification services to healthcare customers for their EHR systems. Pricing starts at:
o Remote testing of EHR = $19,500
o Onsite testing = $23,500 plus travel
o (the other firm who is allowed to certify is CCHIT)
- Epic announced it won an EHR contract from Maine Medical Center, to replace their Eclipsys system.
- Cerner announced it won an EHR contract from Naples Community Hospital.
- The Detroit Medical Center claims that its new EHR system from Cerner will save the hospital $5 million per year. The system cost the hospital $50 million to implement.
- The CFO of Danbury Health System of Connecticut was arrested and charged with cutting checks totaling $140,000 to an EHR software company he ran out of his house.
- Aon Consulting is notifying 22,000 State of Delaware retirees that it inadvertently included their Social Security numbers in a request for proposal that it prepared to the state.
- Survey results from Imprivata about healthcare customers readiness for HIPAA rules:
o 76% claim a data security breach is their greatest security concern
o 38% report that they can not track inappropriate document access
o 76% report that top budget priority is buying an EHR system
o What type of authentication will you deploy to meet HIPAA?
83% = passwords
37% = biometrics
35% = proximity ID cards
o 90% believe that use of passwords slows down patient care from doctors
o 48% are still not sure if their existing EHR qualifies for fed gov reimbursements (under ARRA/HITECH act)
o 46% believe the biggest challenge for complying with fed rules is educating employees
o 47% are not sure if they are subject to any state laws regarding data security
o 97% state that new fed rules drive their purchasing decisions
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